ING Direct/Capital One 360 Transition Details

by Michael on Dec 30, 2012

ING Direct Logo

For those of you that have an online banking relationship with ING Direct

As I noted back in November, Capital One is in the process of taking over ING Direct and turning it into Capital One 360.

At that time, few details were available. They basically said that there will be only cosmetic changes and they promised more information in December. Well, that info was made available in a recent e-mail.

Here’s the scoop:

Is my account info staying the same?

You don’t have to do a thing. Your ING DIRECT account numbers, Customer Number, and Sign In PIN will stay exactly the same. Same goes for your Saver ID and any account nicknames.

How do I access my account?

Keep on banking as usual. Starting in February, you’ll sign in at our new home, capitalone360.com, which will be just as easy to use.

If you need help, give us a call at 1-800-464-3473 and the same team of people will be more than happy to help you out.

What’s going on with my savings account or CD?

You’ll still have no fees or minimums and great rates.

The Orange Savings Account will be called 360 Savings. Our Orange CD? Just call it a CD now.

The Kids Savings Account, Business Savings Account and Business CD names are all staying the same.

What’s up with my checking account?

You’ll still have no fees or minimums, and your account will keep on earning interest.

Your Debit Card will still work as always – you don’t have to do a thing. Plus, now we won’t charge you foreign transaction fees for using your card internationally.

Keep on depositing checks from your computer or our mobile app with CheckMate and get cash at 38,000 fee-free Allpoint ATMs.

Electric Orange will be called 360 Checking. The name’s staying the same for MONEY, our teen debit account.

So… According to this e-mail, nothing is changing aside from some of the branding and a new lack of foreign transaction fees. If true, this is great news. If not, it might be time to start considering the alternatives.

I’ll be curious to see whether or not they’ll remain competitive on interest rates, especially once rates (eventually) begin to rise.

Again, the final transition won’t take place until February.


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