customer service

Remember when I first wrote about getting the runaround from Simmons customer service on a Beautyrest warranty claim? Well, at long last, that’s been settled, and we ultimately wound up with a new mattress. But not without a fight.

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Pardon the rant, but I simply can’t stand it when companies don’t stand behind their products or guarantees. Here goes… For all of our married life, my wife and I have slept on Simmons Beautyrest mattresses. And, for the most part, we’ve loved them. That said, we started having mattress […]

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This is just a quick note to share a money-saving, credit-related tip with you… We’ve always (always!) paid our credit card bills in full. Thus we’ve never (ever!) paid interest charges on any of our accounts. That being said, we have had the occasional hiccup where a bill gets paid […]

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I’ve been staying at a Westin hotel for the past couple of nights. When I checked in, I was greeted with an interesting query. “Would you like to participate in our Green Choice program?” the clerk asked. Unsure of what he meant, I asked for details. As it turns out, […]

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Dish Network Cancellation Headaches

by Michael on Jul 22, 2013 · 2 comments

A little over six weeks ago, we decided to change satellite TV providers. We switched from Dish Network to DirecTV. And thus began my odyssey to close our Dish Network account, return our equipment to them, and get a refund for our remaining (prorated) balance. Yes, I realize that this […]

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While I’ve complained about Hotwire customer service in the past, I have to give them some credit based on a recent customer service experience. Though I’ve shied away from using them for car rentals, I still use Hotwire for occasional room reservations when traveling. Even with their less-than-transparent service fees, […]

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As I write this, we’re on vacation. While we’ll be spending a week at a lakeside destination, we’ve made several stopovers along the way. Among other things, this has meant that we’ve needed hotel rooms. And guess what? Despite my previous anti-Hotwire rant, I actually used Hotwire to book our […]

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Amazon's Customer Service Phone Number

by Michael on Dec 27, 2012

This is just a quick note to say that, if you ever need to get in touch with Amazon’s customer service by phone, you can call them at 866-216-1072. There are, of course, other avenues for contacting Amazon, but sometimes you just want to pick up the phone. Note that, […]

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